Refund policy

Return & Refund Policy

Thank you for shopping with CHAGOGE FACTORY. We’re committed to delivering quality products and customer satisfaction. Please review our return and refund policy below.

📦 Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

To start a return, contact us at info@cf1989.com with your order number and reason for return.

Please do not send any items back without contacting us first.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the approval status of your refund.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

🔄 Exchanges

We only offer exchanges for items that are defective or damaged.
To request an exchange, email us at info@cf1989.com.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was sent.

  • For your protection, we recommend using a trackable shipping service.